- Location: Ahmedabad, Gujarat, India
- Posting Date: January 3, 2025
- Apply By: January 31, 2025
- Job Schedule: Full-time
Adani Ahmedabad Airport is seeking a dynamic and experienced individual for the role of Deputy Manager – Terminal Operations. This key position plays a crucial role in ensuring the efficient and safe operation of the airport, working to enhance operational excellence while maintaining world-class service standards. The Deputy Manager will be responsible for managing both the operational and safety aspects of the terminal, leading a team, and ensuring a high level of customer satisfaction for all stakeholders. If you have significant experience in airport operations, leadership, and a passion for optimizing processes, this could be your opportunity to make a significant impact in one of India’s busiest airports.
Key Responsibilities
As the Deputy Manager – Terminal Operations, you will be entrusted with the following critical responsibilities:
- Execution of Operational Standards:
The Deputy Manager is responsible for executing operational standards to meet safety, financial, quality, and operational objectives. This involves ensuring excellence in delivery for Adani Ahmedabad Airport Limited (AIAL) and its partners and stakeholders, maintaining high operational standards, and achieving performance metrics. - Stakeholder Management:
Building and maintaining strong relationships with internal and external stakeholders at the airport is a key aspect of this role. You will work closely with airlines, local authorities, ground handlers, service providers, concessionaires, vendors, and other stakeholders to ensure seamless and efficient terminal operations. - Leadership and Workforce Management:
As a leader on shift, the Deputy Manager will be responsible for managing the workforce effectively, including staff development, mentoring, performance management, and ensuring that all team members are aligned with the operational goals of the airport. - Revenue Optimization and Cost Control:
A major responsibility will be to optimize airport revenues, where applicable, and control costs in accordance with Adani’s policies and procedures. You will also be expected to identify and implement cost-saving initiatives to ensure efficient and sustainable operations. - Implementation of Policies and Procedures:
The Deputy Manager will oversee the successful implementation of plans, policies, and procedures to ensure world-class service levels for passengers and partners at Adani Ahmedabad Airport. Your leadership will be critical in delivering on the Adani vision for airport operations. - Crisis and Emergency Management:
Participation in Airport Emergency Response Plan (AERP), Business Continuity Plan (BCP), and the revision of Standard Operating Procedures (SOPs) at regular intervals will be a significant aspect of the role. Your expertise will guide the team through emergency situations, ensuring safety and efficient handling of crises. - Promoting Best Practices:
The role involves ongoing identification and management of areas for improvement across safety, quality, and operations. As a key figure in the terminal operations, you will be expected to lead efforts in enhancing operational performance and employee engagement by implementing best practices. - Employee Engagement and High-Performance Culture:
You will foster a high-performance culture within the team, focusing on employee empowerment, clear communication, quality, productivity, and goal attainment. The aim will be to create an environment where employees feel motivated to contribute to the airport’s success. - Facilitation and VIP Protocols:
The Deputy Manager will be responsible for ensuring that all functions related to facilitation, as per the International Civil Aviation Organization (ICAO) Annex-9, are carried out smoothly. Additionally, you will manage VIP and VVIP movements at the airport, coordinating with the local state protocol officers to provide the utmost courtesy and efficiency. - Public Grievance and Feedback Management:
Effective supervision of the public grievance system will also be part of the role. You will ensure that all public grievances are handled within the defined Turn-Around-Time (TAT), and that feedback is used for continuous improvement. - Service Provider Performance Monitoring:
Monitoring the Service Level Agreements (SLA) of service providers such as housekeeping, trolley management, and pest control will be an important aspect of ensuring that all services meet the airport’s operational standards. - Infrastructure Management:
The role also requires overseeing the availability and functionality of airport infrastructure for stakeholders, partners, and concessionaires. You will need to resolve challenges faced by internal and external stakeholders in a timely and efficient manner. - Ad-Hoc Duties:
As required by the business, you will carry out additional tasks, providing flexibility in response to changing operational needs.
Qualifications
The ideal candidate will possess the following qualifications:
- A graduate degree in any discipline, preferably complemented by a postgraduate degree in Management or Aviation Management from a UGC/AICTE-recognized institute/university.
- A minimum of 12 to 18 years of experience in leading operations at airports, including airside, terminal, VIP protocols, and emergency handling.
- Strong understanding of airport operations and experience with ASQ standards, ICAO regulations, and DGCA standards.
Essential Skills and Competencies
- Computer Proficiency: The candidate should be conversant with computers and familiar with airport operations software and systems.
- Leadership: Proven ability to lead teams, drive performance, and manage complex operations under pressure.
- Problem-Solving: Expertise in identifying operational challenges and implementing effective solutions.
- Communication: Strong communication skills for coordinating with internal and external stakeholders, and resolving conflicts effectively.
- Customer-Centric: Ability to maintain a high level of customer service and improve passenger experience.
- Operational Excellence: A focus on continuous improvement and ensuring the airport runs efficiently.
Why Join Adani Ahmedabad Airport?
Working with Adani Ahmedabad Airport provides an exciting opportunity to be part of a world-class airport operation. You will be part of a diverse team committed to maintaining high standards of safety, service, and operational efficiency. The airport is a major hub for both domestic and international flights, and as the Deputy Manager, you will have the chance to contribute directly to its growth and success.