Are you looking for a flexible job that allows you to work from home and offers great earning potential? Lava Java Private Limited is currently hiring Customer Care Executives, and this could be the perfect opportunity for you! Whether you’re a recent graduate or someone with a bit of experience in customer service, this full-time job has something to offer. Let’s dive into the details.
About Lava Java Private Limited
Lava Java Private Limited is a well-established company in the Loan and Credit Card sector. With a strong reputation for providing top-notch financial products and services, they are now looking to expand their customer support team. As part of this growth, Lava Java is hiring 15 Customer Care Executives to assist with inbound and outbound calls, address customer queries, and ensure overall satisfaction.
Job Responsibilities
As a Customer Care Executive, your main role will be to support customers by providing them with information about Lava Java’s products and services. This includes answering both incoming and outgoing calls, addressing customer concerns, and helping them with any issues they may have. You’ll need to understand their needs and offer solutions to ensure they’re happy with the service provided. In addition, you will be promoting various financial products like loans and credit cards, so some sales experience could be useful.
Your daily tasks will include:
- Handling calls: Respond to customer inquiries, handle requests, and provide information.
- Providing product details: Explain Lava Java’s loan and credit card offerings to customers, highlighting the benefits.
- Solving problems: Address and resolve customer complaints or concerns.
- Promoting services: Assist customers in selecting the right products that meet their needs.
- Maintaining a positive customer experience: Ensure customers are satisfied and build long-term relationships.
Work from Home Advantage
The best part about this job is that it’s a work-from-home position. If you’ve been looking for a flexible job that lets you work from home, this is an ideal setup. You won’t have to worry about commuting or dealing with office distractions. All you need is a stable internet connection, a laptop or desktop, and a quiet space to work from.
Salary and Incentives
The salary for this role ranges from ₹30,000 to ₹50,000 per month. Your earnings depend on your experience and performance during the interview process. On top of the base salary, Lava Java offers ₹10,000 in incentives that could increase based on your performance. This means that your hard work and dedication could earn you extra money on top of the standard pay.
Skills and Experience Required
This job is open to people with 0 to 5 years of experience in customer support or telecalling. Whether you have a background in customer service or are looking to start fresh, this role can be a great fit for you. Here are some of the skills that will help you succeed:
- Basic computer skills: Comfort with using computers and customer service tools.
- Experience with calls: Handling both domestic and international calls is a plus, but not mandatory.
- Problem-solving abilities: Resolving customer issues efficiently and professionally.
- Sales skills: If you’ve done sales work before, that’s a plus, but it’s not required.
- Good communication: You’ll be interacting with customers regularly, so clear and polite communication is key.
Educational Requirements
The good news is that all education levels are eligible to apply. Whether you’ve completed high school, have a degree, or are just starting your career, you can apply for this role as long as you have the right attitude and a willingness to learn.
Open to All Genders
Lava Java is an inclusive company, and this job is open to candidates of all genders. The company encourages both male and female candidates to apply.
Work Schedule
The role follows a 5-day work week with day shifts, which is perfect for anyone looking for a good work-life balance. The job offers regular working hours, giving you evenings and weekends to yourself.
Benefits
Apart from the salary and incentives, Lava Java offers several benefits to its employees, including:
- Insurance: Health insurance to provide peace of mind.
- Provident Fund (PF): A financial safety net for the future.
- Medical Benefits: Access to medical support when needed.
- Laptop/Desktop: The company will provide the necessary equipment for work.
- Aadhar Card: As part of the hiring process, candidates will need to submit their Aadhar card for documentation.