TCS Hiring for Delivery Excellence Manager – Mumbai Location

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Application Deadline: 31-Jan-2025
Job Location: Mumbai
Job Function: Quality Assurance
Shift: As per business requirements, including night shifts.

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, is seeking an experienced professional to join their Delivery Excellence team at the Mumbai location. This position offers a dynamic work environment, opportunities for growth, and the chance to make a significant impact on operational excellence within the organization.

Role Overview

As a Delivery Excellence Manager, the selected candidate will play a critical role in maintaining and enhancing TCS’s quality standards. The position demands strong expertise in delivery and operational excellence, particularly within the Finance and Accounting Outsourcing (FAO) domain. Candidates should be adept at driving best practices, ensuring compliance with quality management systems, and promoting continuous improvement across various accounts.

Eligibility Criteria

  • Experience:
    • Minimum 6-10 years of experience in Delivery Excellence or Operational Excellence roles.
    • At least 3 years of active practice as a Six Sigma Black Belt-certified professional.
  • Education and Certification:
    • A bachelor’s degree in Business Management or equivalent is mandatory.
    • Six Sigma Black Belt Certification is a must.
    • Added advantage for candidates with experience in:
      • ISO 27001
      • ISO 20000
      • ISO 9001:2015
      • CMMI

Desired Skills and Knowledge Areas

  • Proficiency in Lean Six Sigma and Project Management related to Process Improvement (PI).
  • Basic understanding of Total Quality Management (TQM) and Transactional Quality Management.
  • Advanced skills in Microsoft Excel and PowerPoint for data analysis and presentation.

Job Responsibilities

  1. Deployment and Assessment of Quality Management Systems:
    • Facilitate the implementation and periodic assessment of TCS’s integrated Quality Management System (iQMS).
    • Ensure alignment with ISO standards and CMMI SVC practices.
  2. Continuous Improvement Initiatives:
    • Drive the sharing of best practices among assigned accounts.
    • Lead continuous improvement initiatives to optimize operational processes.
  3. Client Satisfaction:
    • Focus on achieving best-in-class client satisfaction ratings through Delivery Excellence initiatives.
    • Collaborate with teams to implement strategies that enhance client deliverables.
  4. Independent Work:
    • Exhibit the ability to work hands-on and independently with limited supervision.
    • Take ownership of projects and deliver results that align with organizational goals.
  5. Problem Solving and Analytical Thinking:
    • Apply a logical, data-oriented, and analytical approach to identify and resolve operational challenges.
    • Use Lean Six Sigma methodologies to ensure process efficiency and effectiveness.

Key Attributes for Success

  • Detail-Oriented: Strong attention to detail, with a focus on accuracy in processes and outcomes.
  • Analytical Skills: Proficient in analyzing complex data and deriving actionable insights.
  • Drive for Results: A self-motivated professional with a passion for excellence and achieving targets.
  • Team Collaboration: Ability to foster teamwork and share knowledge to drive collective success.

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